1. Data Controller
Data Controller: Chiciii Operating Entity, Privacy Contact Email: contact@chiciii.com. This policy applies to all global visitors of chiciii.com and complies with EU GDPR, California CCPA and international cross-border data transfer standards.
2. Personal Information We Collect
Voluntarily Submitted Data: Full name, email, delivery address, phone number, payment billing details, size preferences and customer service chat logs.
Automatically Collected Data: Website Cookies, IP address, device model, browsing history, click paths and access time zone.
Third-Party Login Data: Public avatar and nickname authorized via social sign-in (only basic public profile, no friend list access).
3. Lawful Basis for Data Processing
Order Fulfillment: Delivery tracking, shipping alerts, return processing and payment reconciliation.
Customer Support: Respond to inquiries, resolve logistics & product complaints.
Marketing Communications: New arrival & discount emails sent only to opted-in subscribers; unsubscribe available at any time.
Website Optimization: Analyze user behavior to improve site layout, product selection and checkout flow.
Compliance Risk Control: Detect fake accounts, fraudulent orders and payment fraud to secure transaction funds.
4. Limited Data Sharing (No Selling of Personal Data)
We never sell user personal information to third parties; data is shared only for essential operations:
Logistics Carriers: Limited name & delivery address for parcel shipment only.
Payment Processors: Billing information required to complete payments and refunds.
Analytics & Advertising Partners (Google, Meta): Anonymized browsing data for targeted ads, no real-name disclosure.
Legal Authorities: Data disclosure required by valid court or customs legal orders.
5. Cookies & Tracking Technologies
We use Strictly Necessary Cookies (login, shopping cart), Analytical Cookies (traffic statistics) and Marketing Cookies (personalized recommendations. EU visitors receive a cookie consent pop-up and may disable non-essential tracking separately.
6. Global Data Subject Rights
Right to Access: Request a full export of all stored personal data linked to your account.
Right to Rectify: Edit incorrect delivery address, phone or account details.
Right to Erasure: Request full account deletion with permanent data removal.
Right to Withdraw Consent: Unsubscribe marketing emails or disable tracking cookies.
Right to Data Portability: Receive downloadable copies of your personal records.
California Residents Exclusive "Do Not Sell My Data" Right: Email us to permanently opt out of ad-targeting data sharing.
7. Data Storage & Security
All user data is encrypted on cloud servers with restricted access only for authorized support staff. Order records are retained for 5 years; marketing subscription data stored until opt-out. Full-site SSL encryption is deployed to prevent unauthorized data leaks.
8. Minor Protection
Our website targets adult shoppers aged 18+. We do not knowingly collect personal data from users under 18. Any minor data collected accidentally will be fully erased within 24 hours upon notification.
9. Policy Revisions
We reserve the right to update this Privacy Policy as our business and legal requirements evolve. Any revisions will be posted on this page with an updated effective date. Your continued use of our website and services following such updates constitutes your acceptance of the revised terms.