Returns & Exchanges

Thank you for shopping at Chiciii. We strive to deliver a satisfying shopping experience. If you are unsatisfied with your received items, you may apply for returns or exchanges within the specified timeframe. Please review the full terms below:

1. Exchange Policy

Orders not yet shipped: If stock is available, you may contact customer service to exchange for the same item in a different color or size. Exchanges for different products are not supported.

Orders already shipped: After receiving your parcel, contact customer service to initiate a return. We recommend placing a new order separately to reduce your waiting time for restock delivery.

2. Return Eligibility

l Return Window: Return requests must be submitted within 15 calendar days after delivery confirmation.

l Non-Returnable Items: Bodysuits, intimates, swimwear, jewelry & accessories, clearance / final-sale goods, items marked non-refundable on product pages, and complimentary gifts are not eligible for returns.

l Product Condition Requirements: Returned merchandise must be brand new and unused, complete with original packaging, hang tags, labels and all accessories. Items with signs of wear, washing, alteration, stains, odors, pet hair or any condition preventing resale will be rejected.

l Return Application Rule: A formal return request must be submitted in advance. Unsolicited parcels sent back without prior application will not be processed.

l Shipping Terms: We do not accept collect-on-delivery shipments. If the return is not caused by our error, the buyer covers return shipping fees. Shipping costs resulting from merchant mistakes will be covered by us.

l Additional Notes: This policy applies exclusively to goods purchased directly from our store. Refunds or exchanges will be processed only after we verify valid return tracking information. We reserve the right to reject delivery or deduct corresponding amounts from refunds if returned items fail to meet return standards.

3. Step-by-Step Return Procedure

All returns must follow the process outlined below. Parcels returned without completing these steps will not be accepted.

Submit Return Request

Navigate to your corresponding order in your account page. If the order is not marked delivered, confirm receipt first, then click Request Return. Fill out the return reason truthfully. For quality-related claims, upload clear photos or videos showing product defects before submitting.

Notify Customer Service

After submitting your online request, contact our support team with your order number, return reason and supporting product images/videos to complete return registration.

Wait for Official Approval & RMA Authorization

Once your request is reviewed and approved, we will issue an official Return Merchandise Authorization (RMA) together with a valid return address. Do not ship items back without receiving formal authorization, otherwise your return cannot be processed.

Pack & Ship Your Item

After obtaining RMA approval, securely repack all merchandise ensuring packaging, tags and accessories remain intact. Ship via a traceable courier.Please provide your shipping receipt issued by the carrier. The receipt must state the weight of returned goods and tracking number, which will help us expedite your refund or exchange process.

Inspection & Refund Processing

Once we receive and inspect your returned package and confirm compliance with our return standards, we will proceed with your refund or exchange arrangement.

4. Return Shipping Address

If you wish to return items, please contact customer service to obtain the return address.

Important Reminder: Do NOT return packages to the original sender address printed on your delivery package or temporary shipping label. These are not official return addresses and may delay or invalidate your refund.

5. Return Shipping Charges

1. We cover return shipping fees only for returns caused by product defects, incorrect items shipped, or damage sustained during transit (our liability). Buyers bear all return shipping costs for size issues, personal preference changes or voluntary no-reason returns. Original shipping fees and shipping insurance are non-refundable.

2. Collect-on-delivery packages will be refused unconditionally. Any extra charges incurred will be the shipper’s responsibility.

3. For buyer-initiated returns, you may pay shipping fees upfront or have fees deducted from your refund amount. For merchant-liable returns, shipping expenses will be reimbursed upon verification of valid shipping proof.

6. Refund Processing Timeline

After receiving and inspecting your returned parcel, refunds will be issued to your original payment method within 5–15 business days. You will receive an email notification once the refund is processed. The actual arrival time of funds depends on your payment provider and bank processing speed.

7. Order Cancellation

You may contact our customer service to cancel your order only if it has not been dispatched. Once an order has shipped, cancellation requests cannot be accepted. If you no longer need the goods after delivery, you may submit a return request following our return workflow. Thank you for your understanding.

8. Refused Parcels

If a parcel is refused by you due to personal reasons (including incorrect delivery address, unsuccessful delivery, automatic return to sender or intentional abandonment), all original delivery fees, return shipping charges, customs expenses and related costs will be deducted from your refund amount. No refunds will be issued for intentionally abandoned parcels or malicious returns.

9. Customs Duties & Import Taxes

Customs duties, import taxes and clearance fees generated for international orders are charged by local customs authorities. Such charges are generally non-refundable unless required by applicable law.