At Chiciii, we are committed to delivering your order safely and efficiently. Please read the following Shipping Policy before placing an order.
1. Order Processing
All orders are processed within 1–5 business days (Monday–Friday, excluding holidays).During peak seasons, promotional events, or holidays, processing times may be extended.Once your order has been shipped, you will receive a confirmation email containing your tracking information.Please note that orders cannot be modified or canceled once they have entered the processing stage.
2. Shipping Destinations
Currently, Chiciii only ship to addresses within the United States. We are expanding our delivery network to other European and North American countries. Please refer to the checkout page or our latest Shipping Policy for updated shipping destinations. Orders outside our current coverage area cannot be processed.
3. Shipping Methods & Delivery Time Estimated Delivery
Standard Shipping:7–14 Business Days
Delivery times are estimates only and are not guaranteed.Actual delivery may vary depending on:
· Customs clearance
· Local courier operations
· Weather conditions
· Public holidays
· Remote delivery areas
4. Shipping Fees
Shipping charges are calculated at checkout based on:
· Delivery country
· Shipping method
· Package weight
· Order value
We may offer Free Standard Shipping on qualifying orders during promotional periods.Free shipping promotions cannot be combined with other offers unless otherwise stated.
5. Order Tracking
Once your order has shipped, you'll receive a shipping confirmation email with a tracking number.Tracking information usually becomes available within 24–72 hours after shipment.If tracking has not updated after several days, please contact us for assistance.
6. Customs Duties & Taxes
International orders may be subject to customs duties, VAT, import taxes, or other government fees.These charges are determined by your local customs authority and are the responsibility of the customer unless otherwise specified.Chiciii is not responsible for customs delays or additional import charges imposed by your country.
7. Incorrect Shipping Address
Customers are responsible for providing accurate shipping information.If an incorrect address is provided:
· Orders returned to us may require additional shipping charges for reshipment
· We are not responsible for orders delivered to an incorrect address provided by the customer
· Address changes cannot be guaranteed once the order has been processed
8. Lost Packages
If your package is confirmed lost during transit, please contact us immediately.We will work with the shipping carrier to investigate the shipment.If the carrier confirms the package is lost, Chiciii will provide an appropriate resolution, including replacement or refund where applicable.
9. Delivered but Not Received
If the tracking status shows "Delivered" but you have not received your package, please:
· Check around your property
· Ask family members or neighbors
· Contact your local courier
· Reach out to us within 7 days of the delivery confirmation
We will assist you in opening an investigation with the carrier.
10. Damaged Packages
If your order arrives damaged:Please contact us within 48 hours of delivery and provide:
· Your order number
· Photos of the damaged item
· Photos of the shipping package
· Description of the issue
Our support team will review your case and provide a suitable solution.
11. Shipping Delays
Unexpected delays may occur due to:
· Severe weather
· Customs inspections
· Transportation disruptions
· Carrier capacity limitations
· Natural disasters
· Public emergencies
While we strive to deliver orders promptly, Chiciii cannot guarantee carrier transit times once the shipment has left our warehouse.
12. Refused or Unclaimed Packages
If a customer refuses delivery or fails to collect the package:
· Original shipping charges are non-refundable
· Return shipping fees and customs charges (if applicable) may be deducted from the refund
· Orders abandoned by the customer may not qualify for a refund